On the Website:

Registering an account on our platform is simple as ABC. Start here!

All you need is your name, phone number, and email address.

On the App:

Download the app from Google Play store

Simply register an account with your name, phone number, and email address.

1. If you cannot find the verification code in your mail inbox, kindly check your mail "spam" and/or SMS inbox for your verification code.

2. If you still don't receive it, please click "resend code" and we will re-send it. 

3. Check if the number you used to create your account with us is still active

4. If all the options above don't work, Chat us up

Chief,

It could range from a series of issues; from security risk attached, to suspicious activities on your account. If your account is blocked, kindly contact us immediately to unlock it.

Chief, 

Your Naira account detail is needed for payment purposes. Rest assured, our privacy policy covers the security and safe keeping of all information provided on this platform.

The reason for the unexpected switch from Mybtc.ng to SekiApp is to better serve you and provide you with more.

Serving you in terms of the products and services that we offer, such as quick and swift trading activities, mouth-watering and attractive rates, faster payment, a much easier way to make deposits to purchase BTC, and many more.

To sell, 

On the Website:

1. Navigate to your dashboard

2. Click on my "balance"

3. Navigate to "BTC wallet details".

4. Type the amount in dollars you want to convert to Naira on the conversion page

5. Input the conversion code sent to your email and your 4-digit pin to finish up the process.

On the App:

1. Login into SekiApp

2. Click on Trade Crypto on the dashboard

3. Click 'sell crypto', select BTC 

4. Type the amount in dollars you want to convert to Naira on the conversion page

5. Input the conversion code sent to your email and your 4-digit pin to complete the process.

On the Website:

1. Navigate to your dashboard

2. Click on "create" and then sell

3. Select the Ethereum, copy the wallet address and send your ETH

4. Upload a proof of ETH sent and create an order.

NOTE: Please screenshot because that is what you will upload as an image to complete your order on the website

On the App:

1. Login into SekiApp

2. Click on the "Trade Gift card" button on the dashboard

3. Select the Ethereum, copy the address, and send your ETH

 4. Upload a proof of ETH sent and create an order.

On the Website:

SELL YOUR GIFT CARDS BY SIMPLY CLICKING THIS!!!

1. Click the above 
2. Select the category of card you want to trade.
3. Upload the clear image of the Card and the amount
4. Create your order

       Simple as ABC chief!

On the App:

1. Login into SekiApp
2. Click on "Trade Gift card" button on the dashboard
3. Upload the clear image of the Card and the amount
4. Create your order

        Viola! Your order has been created.

Call our helplines 24/7 on 09072777999 and 08169661206. 

We are more than happy to attend to complaints and answer all Inquiries at all times.

Follow on Instagram

Follow on Twitter

Like page on Facebook

Follow on Linkedin

On the Website:

You can always talk or chat with us!

On the App:

Click on "Chat Support" and we'll respond ASAP!

Easy Peasy!

Chief, all trades, transactions, enquiries and complaints are done on the app.

Check out our rates on the RATE PAGE

Rates are determined by current market changes.

You can  always check back as Bitcoin and Gift card rates are always changing.

On the Website:

1. Simply navigate to your  Sekiapp account balance
   
2. Click on your Naira Wallet details and punch the Withdraw Button.
   
3. Input amount and proceed to withdraw.

On the App:

1. Simply login to  your Sekiapp 
   
2. On the home page of the App, click the withdraw button
3. Continue with your withdrawal request after you must have input the amount in the pop-up field.

Payment would be processed immediately

On the Website:

Boss, we operate a 1 MINUTE payment process. Withdrawal Processing starts immediately after you make your withdrawal processing. 

You will receive your money in your account within 5 - 20 minutes given that there are no inter-banking network delays. 

If you experience any delay,  Chat us up!

On the App:

Boss, we operate a 1 MINUTE payment process. Withdrawal Processing starts immediately after you make your withdrawal processing. 

You will receive your money in your account within 5 - 20 minutes given that there are no inter-banking network delays. 

If you experience any delay,  Chat us up!

Chief, we currently only make payment into your Nigerian bank account.

Chief,

Withdrawal limit is pegged at 2000 Naira. That is, the minimum amount you can withdraw from your SekiApp account at any time is 2000 Naira.

Yes Boss!

We now offer you the option of receiving your payment in bitcoin rather than withdrawing your funds(Naira).

Chief,

To request Payment:

1. Kindly click on My Balances

2. Navigate to your Naira wallet and click on "wallet details"

3. Click on "withdraw" and input the amount you would like to withdraw.

4. Finally, submit your payment request. You're good to go!

Babanla, 

to get your Payment ID:

1. Kindly click on "My Balances",

2. Open your "Naira wallet" and scroll down

3. You will see #PAY-######…That is your Payment ID.

Chief,

you cannot cancel your withdrawal from your end but if you insist on cancelling your withdrawal, kindly send in your "Payment ID" and we will check from our end here. 

To redeem or trade your gift card, kindly click here 

A sell order is an order created for the processing of a particular card to be traded.

Chief,

To process a gift card, you have to navigate to the "sell-order page" and select the type of card that you want to process, then create an order for it.

1. Click on the icon “trade gift cards”

2. On the “choose a service” page, simply scroll through to choose the gift card you want to exchange and click on it.

3. You’ll get a prompt page to create an order. 

4. Kindly fill in the details of the card—which include the amount of the cards(in the currency of the country where the card came from), and fill in the country of your card. 

5. If you’re trading more than one card in the same category, kindly fill in the “order note” on the page above. 

6. Then, upload the screenshot of your neatly scratched gift card showing all the card details.

7. Then click continue. 
   
   Viola! You are on your way to receiving CASH for your CARD!  

The duration of processing a gift card depends on the type of card that you are trading. We have store cards (which typically take 2-3 hours to process) and instant cards (which typically take 15-30 mins to process).

Yes, we trade online cards like iTunes, eBay, Steam and Google Play. 

The type of American Express (AMEX) gift cards that we trade are the ones that begin with 3779,  3777 and 3751

We only trade Visa cards with 5113/5164/4912/4034/4358/4852/5253 numbers.

We only trade Vanilla cards with 4847,4941,4142,5432,4097,4118 numbers

Boss, you know how you can’t put square pegs in round holes? it is the same way images larger than 2MB can not fit into the image upload framework.

Chief, some of the reasons why processing your card orders might be delayed include :

1. Card error from the source website

2. The card code is not clear

3. The card is not scratched neatly

4. The image uploaded is not clear

Please ensure to check in with our reps if you notice a delay and we would have an update for you in less than 5 mins

Boss,

we understand how you might feel about your orders being cancelled, but here are few reasons that might happen;

1. Your card has not been properly activated from the store where it was purchased

2. Your card has been configured to only be traded in the region where it was purchased

3. Your card has been linked to another account

To be sure of the particular reason yours was declined, scroll down the board and check on the attached note and image to see why your order was cancelled.

To get this resolved:

1. Please navigate to "cancelled order" on your dashboard

2. Click on the particular order that was cancelled, 

3. Scroll down the board and check on the attached note and image explaining why your order was cancelled.

However, if you find the reasons unsatisfactory, kindly create an “Order Dispute” and be rest assured it would be forwarded immediately to the appropriate channel for a more thorough check on why your order was cancelled.

To know the type of cards that we trade, kindly check our rate page for more information.

On the website:

Chief,

1. Simply click Create Order or on your dashboard and select sell.
   
2. Choose ETHEREUM in services.
3. A Wallet address would be generated Immediately.
4. Copy and send us all your ETHEREUM.

If you order is cancelled with the attachment "Used by another account"

On the Website:

1.Kindly, contact the store where the card was purchased for more information on the time and account that used the card.

2. You can as well contact the source from which the card was gotten to be able to have a track of the exposure history of the giftcard.

On the App:

1. Kindly, contact the store where the card was purchased for more information on the time and account that used the card.

2. You can as well contact the source from which the card was gotten to be able to have a track of the exposure history of the giftcard.

Chief, If your gift card order was cancelled with "Not well scratched", Kindly:

On the Website:

1.  Scratch the card to reveal the numbers
2.  Re upload the well scratched card(go to the pending order, click the "eye" icon and upload on the chat opened on the particular order).

On the App:

1.  Scratch the card to reveal the numbers
2.  Re upload the well scratched card(go to the pending order, click the "eye" icon and upload on the chat opened on the particular order).

Chief, If your gift card order was cancelled "Linked to another account", 

On the Website:

1. Kindly, Contact the store where the gift  card was purchased for more information on the account linked with the card for the best possible solution.

2. You can as well contact the source from which the card was gotten to be able to have a track of the exposure history of the giftcard.

On the App:

1. Kindly, Contact the store where the gift  card was purchased for more information on the account linked with the card for the best possible solution.

2. You can as well contact the source from which the card was gotten to be able to have a track of the exposure history of the giftcard.

Chief, If your gift card order was canceled with "Not activated"

On the Website:

Kindly, contact the store where the card was purchased to have the card activated or request a second step activation at the store if the card was not properly activated.

On the App:

Kindly, contact the store where the card was purchased to have the card activated or request a second step activation at the store if the card was not properly activated.

Babanla, If your gift card order was cancelled with the error message: "No balance or not enough balance", kindly note that this means your card, when been checked for processing, was found to have;

1. Below the minimum limit we trade on the website.
2. No balance at all.
3. Already been linked to another account

Chief, 

We pride ourselves in the security, safety and hassle-free experience we offer our customers(YOU). Be rest assured that your personal details are kept confidential and private on SekiApp.

• Reset your forgotten password by:

1. Navigate to the Login page.
2. Click forgot password.
3. Input your email address.
4. We would send a "rest password" mail.
5. Click the link in the mail and enter your new password.

Sharply!

Chief,

We do not trade on any of our social media pages; the pages are to keep you informed about all the goodies we have in store for you and not for trading.

All trades are done 24/7 on our website and app. 

NOTE: We might refer trades to our Whatsapp agent for YUAN and big bulk trades, if necessary.

Our company is a well-registered business with a proven track record of being 100% effective, dependable, and trustworthy, and our reputation speaks for itself.

On the website:

1. From your dashboard, click on "MY BALANCES"

2. On your Naira wallet, click 'WALLET DETAILS"

3. On the wallet details page, Click " BUY Crypto" to purchase BTC

4. Select BTC, Input Amount (in dollars) and click continue

5. Input your 4-digit pin and the code sent to your mail

On the app:

1. From your dashboard, tap on  "Trade Crypto"

2. Tap on "Buy Crypto" and proceed to "select Crypto" - BTC

3. Input the amount and "get value" of the amount you inputted

4. Tap on "continue", and input your 4-digit pin and the code sent to your mail

You are good to go, chief !

Chief,

To proceed with your pending BTC conversion:

 

1. Kindly navigate to My Balances 

2. You will see a blue note showing that you have a pending BTC transaction

3. Click on it to either proceed with the transaction or cancel it.

On the website: 

1. From your Dashboard, click on "MY Balances"

2. On your Bitcoin wallet, click on  "BTC Wallet details" 

3. To send BTC, click on "send" 

4. Input the wallet address of the recipient

5. Input the amount (in dollars) you wish to send. 

6. Enter your 4-digit pin and the code sent to your Gmail to complete the process.

On the App:

1. From your dashboard, tap on "Trade Crypto"

2. Tap on "Send Crypto" 

3. Tap on "Select a Crypto" (BTC) 

4. Input the "Crypto Address" you want to send it to.

5. Input the amount you wish to send and tap on "get value" to know the equivalent of what you want to send

6. Tap on "continue", and complete the process after you must have input the code sent to your email and your 4-digit pin.

You are good to go!

Yes!

Big chief, you can buy bitcoin at one of the best rates in town on the App and it is fast, and simple as ABC.

Babanla,

To make a deposit:

1. Kindly tap on the "deposit" feature at the top right corner of the app

2. Input the amount you want to deposit

3. Tap on the "find a match" button - you'd see a verified user's account displayed in which you can make your deposit.

4. Make payment into the account number displayed

5. Tap on the "I have made the transfer" and your account will be credited upon confirmation.

Note: Deposit can only be done on the app

For accounts that are verified, the daily deposit limit is 200,000 naira. Then, for unverified accounts it is 5,000 naira.

Apart from the fact that we buy and sell Bitcoin, buy Gift cards, USDT and Ethereum at nice and irresistible rates.

We also have options for bill payment, where you can pay for your DSTV, GOTV and PHCN bills at a go and you can also purchase your airtime and data without stress.

On the Website:

1. Log in and click on the "menu tab" by your left-hand side

2. For past "bills and payments" transactions, click on "Bills and payments" and you will see the "bills and payments history" feature and select it.

3. For past crypto transactions,  select  the "crypto history" feature on the menu

4. For past gift card transactions, click on "orders" and select "completed orders" or "cancelled orders" as the case may be.

On the App:

1. Once you log in to the app

2. Swipe up and tap on the "transaction history" tab  by your right-hand side

3. Tap on any history you would like to check.